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YES Claims “Fantastic” Response To Service, Many Positive Reviews

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Ah, the drama keeps unfolding.  As you may have noticed in the twittersphere there seems to be a number of tweets about YTL’s new WiMax service called YES, which I’ve covered at least twice on this blog already, the most recent being this morning’s post explaining what I think it is.  I’ll leave it up to you to gauge the sentiment of these tweets.

And now, we have this email from customer care.  One really wonders why the telephone number was not operational from launch day; after all, it is still one of the best and quickest ways to communicate, surely?  Why was this number only publicised today?

So, “the response has been fantastic. Many have said “yes” and they are giving us positive reviews“.  Wow, if you’re making bold claims like that, surely you can also share with us some hard numbers.  Oh, and perhaps, also, links to these “positive reviews“?  I scrolled and scrolled, but they were nowhere to be found.  Perhaps Stephen Hawking knows which black hole they disappeared into.

Also, that “3-5 times the speed of 3G” smokescreen again.  Firstly, 3G – does this mean 384kbps or is HSPA speeds included?  So, if I can enjoy 3Mbps on my Maxis connection, can I expect at least 9Mbps on the YES service?  Here’s a tweet from my friend, @bytebot on Twitter on his speedtest using YES – “0.95mbps down, 0.09mbps up, 92ms ping time“.  Oh my, that is indeed FAST!!!

Secondly, as I tweeted earlier, speed is immaterial if you’re not on an unlimited data plan with a fixed monthly fee.  Unlimited as in “unlimited” usage, not unlimited speed.  For example, broadband plans from Maxis, DiGi, Celcom and U Mobile are all “unlimited“.  With YES, the “unlimited” whatsamajig is the amount you will spend if you keep using and using the service at “3-5 times the speed of 3G“.

And, oh, I don’t know about you guys, but the line “Owing to the overwhelming response we are now providing you with an additional channel for support.” does not read positively to me.  Do they mean to say that they’ve had overwhelming response for support 2 days after launching the service?  What is wrong with it that “customers are overwhelmingly requesting support”?


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